We want you to be completely satisfied with your purchase from Vachettas if for any reason you're not happy with your order, we offer hassle-free returns and exchanges within 30 days of purchase. Please note that while we do not charge a restocking fee, customers are responsible for covering the shipping charges for returning the product.

If you have any questions, concerns, or feedback, our dedicated customer service team is here to assist you. You can reach us via email at support@vachettas.com or by filling out the contact form on our website. We strive to respond to all inquiries promptly and provide the best possible shopping experience for our customers.

Sustainability is an important value for us at Vachettas. While leather is a natural and long-lasting material, we are committed to minimizing our environmental impact wherever possible. We source our leather from responsible suppliers and continually seek out eco-friendly practices in our production processes.

We are delighted to offer free shipping on all orders within the United Kingdom. Orders typically take 3 to 4 business days to process before shipment. This allows us to ensure the quality and accuracy of your order. Once your order has been processed, please allow 5 to 7 business days for transit within the United Kingdom. Please note that shipping times may vary based on your location.

At this time, we only offer shipping within the United Kingdom.