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Frequently Asked Questions

How can I care for my Vachettas leather products?

Proper care is essential to maintaining the beauty and longevity of your leather products. We recommend using a high-quality leather conditioner to keep the leather supple and moisturized, and avoiding exposure to extreme temperatures or moisture. For specific care instructions, please contact our customer service team for assistance.

What is your return and exchange policy?

We want you to be completely satisfied with your purchase from Vachettas if for any reason you're not happy with your order, we offer hassle-free returns and exchanges within 30 days of purchase. Please note that while we do not charge a restocking fee, customers are responsible for covering the shipping charges for returning the product.

How can I contact Vachettas customer service?

If you have any questions, concerns, or feedback, our dedicated customer service team is here to assist you. You can reach us via email at or by filling out the contact form on our website. We strive to respond to all inquiries promptly and provide the best possible shopping experience for our customers.

Are Vachettas products environmentally friendly?

Sustainability is an important value for us at Vachettas. While leather is a natural and long-lasting material, we are committed to minimizing our environmental impact wherever possible. We source our leather from responsible suppliers and continually seek out eco-friendly practices in our production processes.

What is your shipping policy?

We are delighted to offer free shipping on all orders within the United Kingdom. Orders typically take 3 to 4 business days to process before shipment. This allows us to ensure the quality and accuracy of your order. Once your order has been processed, please allow 5 to 7 business days for transit within the United Kingdom. Please note that shipping times may vary based on your location.

Do you offer international shipping?

At this time, we only offer shipping within the United Kingdom.